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Ofcom has received 1900 complaints about material on Russell Brand’s BBC Radio 2 show. This featured the presenter – together with guest Jonathan Ross – allegedly leaving a series of messages on the answer phone of Fawlty Towers actor Andrew Sachs. Ofcom is currently conducting an investigation and will publish the outcome in due course. Ofcom considers each complaint it receives. However, we are unable to respond to each individual complaint.

We're here to help

If you're a consumer, viewer or listener and you want to complain to Ofcom, this section of our website will give you a step-by-step guide to help you tell us about your concerns.

If you work for a business and wish to submit a competition complaint or ask for Ofcom's help in a business dispute with another company, please do not use this section of the website. Instead, please follow our guidelines on complaints and disputes to contact Ofcom's Competition Group.

How this section works

Please select the option from the list opposite which best matches your particular concern. If you've made a mistake, you can go back at any time by pressing one of the numbered Step buttons at the top of the screen, or by using your browser's back button.

Online is quick and effective

We've tried to make it as simple as possible to give us information online. Every online form sent to us via the website is read in full and considered for further investigation, if required.

We can also deal with complaints by phone between 0900 and 1700, Monday to Friday. For most people it is faster and easier to complain using the online forms in this section of the website. But if you'd prefer to call us, the number for the Ofcom Advisory Team is 020 7981 3040 or 0300 123 3333. Our fax number is 020 7981 3334. Welsh speakers can call 020 7981 3042 or 0300 123 2023. If you are deaf or speech-impaired, you can use the Textphone number 020 7981 3043 or 0300 123 2024 to contact us. Please note that these numbers only work with special equipment used by people who are deaf or hard of hearing.

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