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• Additional charges, Including non-direct debit charges, early termination charges and itemised billing charges [pdf]
  Printable consumer guide
• Advice for consumers: Broadband speeds [pdf]
  Printable consumer guide
• Having problems with your communications provider and want to make a complaint? [pdf]
  Printable consumer guide
• Illegal Broadcasting Factsheet [pdf]
  Published 06|07|08
• Managing Your Media
• What to look out for when choosing mobile broadband [pdf]
  Printable consumer guide
• Tips for using your mobile abroad [pdf]
  Printable consumer guide
• How to avoid nuisance calls – and what to do if you receive them [pdf]
  Printable Consumer Guide
• Has your telephone service been switched phone company without your permission? How to avoid being “slammed” and what to do if you are [pdf]
  Printable consumer guide
• Accessible versions
  Plain text versions of these guides for consumers using screen-readers
• Mobile Broadband Coverage Checker
  Links to the coverage checkers of all mobile broadband providers

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