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Home > Advice for consumers > Consumer Guides
Consumer Guides
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Additional charges, Including non-direct debit charges, early termination charges and itemised billing charges
[pdf]
Printable consumer guide -
Advice for consumers: Broadband speeds
[pdf]
Printable consumer guide -
Having problems with your communications provider and want to make a complaint?
[pdf]
Printable consumer guide -
Illegal Broadcasting Factsheet
[pdf]
Published 06|07|08 - Managing Your Media
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What to look out for when choosing mobile broadband
[pdf]
Printable consumer guide -
Tips for using your mobile abroad
[pdf]
Printable consumer guide -
How to avoid nuisance calls – and what to do if you receive them
[pdf]
Printable Consumer Guide -
Has your telephone service been switched phone company without your permission? How to avoid being “slammed” and what to do if you are
[pdf]
Printable consumer guide -
Accessible versions
Plain text versions of these guides for consumers using screen-readers -
Mobile Broadband Coverage Checker
Links to the coverage checkers of all mobile broadband providers